At Fenaro Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you have the right to return the product within 30 days from the date of receipt, provided that the following conditions are met.
Return Conditions:
- Return Period: You can request a return within 30 days from the date of receipt of the order.
- Product Condition: Products must be returned in their original condition, unused, undamaged, and in the original packaging.
- Excluded Products: The following items cannot be returned:
- Customized products.
- Perishable products (e.g., food).
- Sealed items that cannot be returned for hygiene reasons if the seal has been broken.
- Required Documentation: The return request must be accompanied by proof of purchase (receipt, invoice, or order confirmation).
Return Procedure:
- Return Request: To initiate a return, contact our customer service at helpneilat@gmail.com or call +1 980 202-0544 within 30 days of receiving the product. We will provide detailed instructions for the return process.
- Return Shipping Costs: The customer is responsible for return shipping costs unless the product is defective or does not match the order.
- Return Shipping Address: The return shipping address will be provided once your return request is approved.
Refunds:
- Refund Timeline: Once the returned product is received and inspected, we will notify you via email. If approved, the refund will be processed within 7 working days.
- Refund Method: The refund will be issued using the same payment method as the original purchase. The time it takes for the credit to appear may vary depending on your payment service provider.
- Non-Refundable Products: If the returned product does not meet the outlined criteria, the refund may be declined, and the item will be returned to you.
Defective or Incorrect Products:
If you receive a defective product or an item different from what you ordered, contact our customer service immediately at fenaro.shop@gmail.com or call +1 980 202-0544. In such cases, we will cover the return shipping costs and offer you either a full refund or a product replacement.
For further assistance, please visit our website at www.fenaro.shop.